Benjamin Monroe

Cybersecurity and network engineering professional with experience in security monitoring, alert triage, incident analysis, enterprise networking, technical support, and IT operations. Currently serving as an Associate Cyber Security Analyst at SpearTip, a Zurich company. Experience includes SIEM monitoring, Managed Detection and Response workflows, log analysis, threat intelligence research, incident investigation, root cause analysis, technical documentation, and client communication.

1. SpearTip

   a Zurich Company

   Associate Cyber Security Analyst

   2026 / Present

   • –Monitor and investigate security events across SIEM and Managed Detection and Response platforms.
   • –Triage alerts, analyze logs, and support incident investigation with threat intelligence research.
   • –Document findings and communicate remediation guidance to clients.

2. World Wide Technology

   Two roles · same company

   1. Role 02

      Associate Network Project Engineer

      2022 / 2026

      • –Configure and troubleshoot multi-vendor network and collaboration devices per operational standards.
      • –Log, track, and document incidents in ServiceNow; communicate status throughout ticket lifecycle.
      • –Create technical documentation and work instructions supporting repeatable service quality.
   2. Role 01

      Network Configuration Technician

      2019 / 2022

      • –Configure, upgrade, and test networking equipment (routers, switches, servers, wireless, voice, video).
      • –Troubleshoot errors and perform root cause analysis on defective devices and systematic issues.
      • –Execute work to customer-defined requirements; verify quality through physical and logical audits.

3. Ethno Multimedia Group

   Technical Support Engineer

   2011 / 2018

   • –Provided Tier I/II support via phone, email, and chat, then prioritized and escalated incidents per policy.
   • –Performed root cause analysis and contributed to operational best practices.
   • –Authored knowledge base content to aid first-contact resolution and team cross-training.

• B.S. Cloud Computing

  Western Governors University

  Expected 2027

• SANS Cyber Academy

  Cybersecurity Immersion (1-Year)

  Started Jan 2026

• SIEM monitoring and security event analysis
• Managed Detection and Response alert triage
• Log analysis and incident investigation
• Threat intelligence research
• Incident logging, categorization, and prioritization
• ITIL v4 and SLA-driven support
• ServiceNow and Salesforce ticket lifecycle
• Windows Enterprise, Active Directory, Linux
• Root cause analysis and documentation
• Remote support and 24x7 operations

• Gophish Phishing Simulation

  Security awareness

  Designed and executed phishing campaigns to improve awareness; captured metrics and playbooks for response and remediation.

• AI-Powered Web Development

  Portfolio and client sites

  Designed and shipped portfolio and service websites, including BenMonroe.ai, using AI-assisted development workflows.